FAQs

You can download the SPC+ App from the Google Play Store (Android) or the Apple App Store (iOS) by searching for “SPC+”.

Any device running on Apple IOS 16/Android 15 and above.

SPC+ App provides convenient access to member-exclusive benefits, including e-coupons (where applicable), updated pump prices, station locator, amenities and the latest promotions, all conveniently accessible in one place. More features will be introduced in subsequent phases.

You may use the app without registering, but access will be limited to basic features such as locating an SPC station and viewing promotions. Please register and log in to access your account to unlock full functionality and rewards.

Download the SPC+ App, tap Sign Up, and follow the instructions to register using your mobile number and personal details.

No. Physical cards or stickers are no longer issued with the launch of the mobile app. Instead, a digital membership will be provided through the SPC+ App.

1. Tap on “Login” on the homescreen and register an account using your physical SPC&U card or PDVL/TDVL sticker.
2. Enter your User ID in the format DDMMYYNNN (Date of Birth ddmmyy + last 3 digits of NRIC) and your 16-digit card/sticker number to proceed.
3. Fill up your particulars (Full name, Email, Postal Code, Date of Birth and Vehical Type), create a password and verify your mobile number.
4. Register for PDVL/TDVL membership by entering your PDVL/TDVL details, if Applicable.

You can tap on “Login” on the home screen and register an account with your physical SPC&U card or PDVL/TDVL sticker. Fill in your user ID (DDMMYYNNN – Date-of-Birth (ddmmyy) and last 3 digits of NRIC (NNN)) and your 16-digit card/sticker number to proceed to create an account.

This ensures that your information is accurate and current in our system, enabling us to serve you better.

Your physical SPC&U card/PDVL sticker will be deactivated once you have successfully created an account in the mobile app. The system will automatically assign a digital membership to you.

The PDVL/TDVL programme is an extension of our SPC&U programme and is exclusively available to PDVL/TDVL licence holders. Therefore, an active SPC&U membership is required before you can apply for the PDVL/TDVL membership.

Kindly visit any SPC service station’s cashier counter and present your PDVL/TDVL licence in Singpass, along with the PIN entry screen in the App, for verification. Once verified, our staff will provide a 4-character alphanumeric code to activate your PDVL/TDVL status.

Yes. You can apply for PDVL/TDVL membership anytime through the app by tapping “+PDVL/TDVL” on the home screen or under “My Card”. Follow the on-screen instructions to complete your PDVL/TDVL registration.

We have discontinued the web-based member portal and transitioned to our mobile app to streamline the experience and provide better services. Rest assured that all your past transactions and eligible coupons remain intact. You will be able to view them once you have successfully registered and logged in through the mobile app.
*Past transactions refer to records from the past 6 months.

Tap on the Profile icon > Personal Information > Edit Profile to update your details.

Please note that Mobile Number and Date of Birth cannot be edited after registering. For changes to these fields, kindly contact our Customer Service Representative at 1800-477-1800 for assistance.

For security reason, the date of birth can only be entered once during the registration. To amend the date of birth, please call our Customer Service Representative at 1800-477-1800 for assistance.

Your mobile number is your account identifier. To amend the mobile number, please call our Customer Service Representative at 1800-477-1800 for assistance.

We strongly recommend that you update your mobile number when you change it. Otherwise it may cause inconvenience should your old mobile number be given to another mobile line subscriber in future.

Yes, you may have two accounts, provided each account is registered with a unique mobile number.

No. To protect your account and prevent unauthorised use, the app can only be active on one device. If you change your phone, simply log in on your new device to continue using the app.

Tap on Profile icon > Settings > Change Password.

Tap on Profile icon > Settings > Delete Account. Once deleted, all your information will be permanently removed and you will no longer be able to access your account.

No. All your account information including card number(s) and transaction history will be deleted and cannot be recovered.

The app sends notifications about marketing offers such as fuel discount coupons and new promotional campaigns.

Tap on the Profile icon > Personal Information > Edit Profile to update your Opt-in Preferences for SMS and WhatsApp notifications.

Tap on the Profile icon -> Settings -> Notifications to enable or disable notifications.

Please allow up to 24 hours for details of the transaction history to be updated on your account. If it still not reflected on your App after 24 hours, please contact our Customer Service Representative at 1800-477-1800 for assistance.

Yes, you can view your transaction history for the past six months after signing in, where available. However, downloading transaction records is currently unavailable.

There are a few potential causes for missing transactions, for example member ID was not captured during payment or due to poor data/internet connection. Please present your member QR code to our cashier during payment to ensure that your transactions are captured.

Please contact our Customer Service Representative at 1800-477-1800 if there is any discrepancy.

You can check the coupons used in past purchases under “Transaction History”. Tap the down arrow to expand the full transaction details.

All available coupons will be displayed on the homepage for quick access. You may also find them under “Rewards” on the homepage or by tapping “My Card.”

Knowing your current location allows SPC to help find the nearest SPC station(s) around you. You can turn off your location sharing by going to your phone settings > search for “SPC” > Location Access.

No, we do not store your location data. Please refer to our Privacy Statement for more details.

Your personal data will only be used for purposes of providing marketing offers, promotions and to enhance and administer the SPC&U programme. We do not sell your personal data.

Please refer to our Privacy Statement for more details.

Tap on the Profile icon > Settings > SPC Membership Terms and Conditions/Privacy Statement

We strive to provide a stable and reliable app experience. However, the app may occasionally crash due to poor data/internet connection or if it is not updated to the lastest version. Please check the Google Play Store or Apple App Store to ensure your app is up to date.

If the app continues to crash frequently, we recommend uninstalling and reinstalling it.

Should the issue still persists, kindly contact SPC Customer Service at 1800-477-1800 for further assistance.

The app may run slowly due to a weak internet connection, an outdated app version, or temporary technical issues. Try checking your connection, updating the app, or restarting your device and ensuring it’s running the latest iOS or Android version.

You can report a bug or issue through the app “Contact Us” section, where you can submit details about the problem. Our support team will review it and get back to you as soon as possible.